Shipping and Return

A $0, flat rate delivery charge of goods per order will be added at the time of check out TO ALL ORDERS.

All the orders placed within Sri Lanka will be completed and delivered within 3 to 5 days from the order cut off date.

Processing time
It will take 1-3 days to process your order. After we are done processing your order, we will hand it over to our delivery partners for fast and reliable delivery.

Cancellation and Return Policy

 

Change Of Mind without a valid reason

If you’ve reconsidered your purchased product and seek a refund before the cutoff date, we’ll gladly provide a full refund.
 
However, after the cutoff date, only a 50% refund will be processed due to the food preparation already in progress.
 
For eligibility for a partial refund, please notify us promptly. We reserve the right to refuse refund requests if they don’t meet these requirements.

Not Happy with our product

If you are not, just return it to us in its original condition and packaging within 7 days and we will issue you with a full refund for the price of the item. Also please let us know what went wrong with the product.

Faulty Or Damaged Items

We will refund postage costs if the return is due to a fault on our behalf.

In the unlikely event that your item is faulty or damaged on delivery, please contact us within 7 days of receipt and Hela Gama must be advised PRIOR to send.

Hela Gama will at their discretion replace or repair any part(bag) found to be defective in material/workmanship or damaged in transit.

 

Incorrect Product Received

In the unlikely event that you should receive an incorrect product, please contact us via email immediately to arrange return and exchange. Returned product must be in original packaging, unused, unassembled and in original condition and will only be re-delivered to the original address, unless otherwise agreed in writing.